APA Style
Buttle, Francis. (2007).
Customer relationship management (manajemen hubungan pelanggan) concepts and tools (Ed. 1).
Malang:
Bayumedia Publising.
Chicago Style
Buttle, Francis.
Customer relationship management (manajemen hubungan pelanggan) concepts and tools.
Ed. 1
Malang:
Bayumedia Publising,
2007.
Text.
MLA Style
Buttle, Francis.
Customer relationship management (manajemen hubungan pelanggan) concepts and tools.
Ed. 1
Malang:
Bayumedia Publising,
2007.
Text.
Turabian Style
Buttle, Francis.
Customer relationship management (manajemen hubungan pelanggan) concepts and tools.
Ed. 1
Malang:
Bayumedia Publising,
2007.
Print.