17 1 20 konsep dan kasus Velasquez, Manuel G. Primary Author mixed material 9797318354 Yogyakarta ANDI 2005 20151104_095321.jpg.jpg metodologi penelitian untuk bisnis Uma Sekaran Primary Author mixed material 979691316X Jakarta Salemba Empat 2006 20151104_095524.jpg.jpg metodologi penelitian untuk bisnis Uma Sekaran Primary Author mixed material 9796913151 Jakarta Salemba Empat 2006 20151104_095541.jpg.jpg Murti Sumarni Primary Author John Soeprihanto Additional Author mixed material 9794992283 Yogyakarta Liberty 1999 20151103_112758.jpg.jpg Dumairy Primary Author mixed material 9795038280 Yogyakarta BPFE 1999 20151103_113106.jpg.jpg Bambang Rudito Primary Author Melia Famiola Additional Author mixed material 9793784180 Bandung Rekayasa Sains Bandung 2007 20151021_095827.jpg.jpg Nickels, William G. Primary Author McHugh, James M. Additional Author McHugh, Susan M. Additional Author mixed material 0256076235 Boston Irwin 1990 20151020_112935.jpg.jpg Rudy Badrudin Primary Author Algifari Additional Author mixed material Yogyakarta BPFE 1997 20151020_073916.jpg.jpg Basu Swastha DH. Primary Author Ibnu Sukotjo Additional Author mixed material 9794991368 Yogyakarta Liberty 2007 20151007_073730.jpg.jpg Nelson, Marceda Primary Author Hoy, Calvin M. Additional Author Alvey, C. George Additional Author mixed material 9780072985993 Boston McGraw-Hill 2007 20151007_073937.jpg.jpg Kasmir Primary Author Jakfar Additional Author mixed material 9793465131 Jakarta Kencana 2004 20151007_074015.jpg.jpg Engholm, Christopher Primary Author mixed material 013325853x New Jersey Prentice-Hall 1995 20150922_080238.jpg.jpg Griffin, Ricky W. Primary Author Ebert, Ronald, J. Additional Author mixed material 0131209760 New Jersey Pearson Education 2004 20150922_080257.jpg.jpg Griffin, Ricky W. Primary Author Ebert, Ronald, J. Additional Author mixed material 013093187x New Jersey Prentice-Hall 2002 20150903_113037.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9794422738 Jakarta PPM 2010 20150903_113049.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 979442272x Jakarta PPM 2010 20150903_082106.jpg.jpg mixed material 9786028673075 Bogor Pusdiklat Kehutanan - Departemen Kehutanan RI 2010 20150805_080857.jpg.jpg