APA Style
Tjiptono, Fandy. (2012).
Service Management (2).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Service Management.
2
Yogyakarta:
Andi,
2012.
Text.
MLA Style
Tjiptono, Fandy.
Service Management.
2
Yogyakarta:
Andi,
2012.
Text.
Turabian Style
Tjiptono, Fandy.
Service Management.
2
Yogyakarta:
Andi,
2012.
Print.